Return Policy

 15-Day Money Back Guarantee.

We want you to be happy with your purchase from EFactoryClub. We strive to provide our customers with the highest level of service possible. From first visit to order delivery, we want you to be completely satisfied with your experience.

You may return or exchange most merchandise for a refund within 15 days from date of purchase.

Due to overwhelming piracy on software including DVDs, CDs, and Pre-Loaded Data Cards, the manufacturer has stated that these items cannot be returned back to EFactoryClub. For any issues concerning the software (i.e. Defect, Troubleshooting, etc.), the customer is responsible for contacting the manufacturer directly for assistance.

At eFactoryClub returns are easy. Brand New items may be returned or exchanged within 15 days from date of purchase. Returns are subject to a 15 percent restocking fee plus the actual cost of shipping. This amount will be deducted from the amount of your refund.

Newly Overhauled items are exchangeable for a replacement of the same model on defective items only within 15 days from date of purchase.

Bulk Packaged items have a 90-Day EXCHANGE ONLY Warranty from date of purchase. Customer should NOT contact the manufacturer for ANY reason associated with these products.

All returns or exchanges missing or with damage to the original box may be refused or may be subject to a 20% penalty fee (i.e. missing/damaged UPC barcodes, missing/damaged manuals, missing/damaged warranties, tape on the manufacturer’s box, etc.). Ship all returns using a traceable shipping method and a separate shipping box. DO NOT put any courier labels on the manufacturer’s merchandise packaging. Doing so requires EFactoryClub to pay for replacement packaging. Therefore, additional fees will be charged under these circumstances.

We will not accept items back unless they are returned with the manufacturer’s original packaging.

EFactoryClub is not liable in any way for returned packages that were lost or damaged during shipment.

NOTE: Due to the fact that EFactoryClub ships from different warehouses around the country to expedite your shipping time, the address on your packing slip may NOT be the correct address for handling returns and exchanges. EFactoryClub is not liable for packages sent to any address other than our Syosset, NY address listed above and below.

Please include a copy of your receipt along with a description of all problems you had with the packaged components. You should choose a courier that provides tracking and insurance for your package. We do not reimburse shipping and handling costs incurred by EFactoryClub while processing your order, or any shipping costs the customer incurs while returning or exchanging your purchase.

Brand New, Newly Overhauled or Bulk Packaged

 Brand New: All brand new products are factory sealed. All brand new products come with a 1 year manufacturer’s warranty.
Newly Overhauled: A product can be designated as newly overhauled for several reasons, including:
It was returned: People might return a product for many different reasons. Sometimes they simply don’t understand how to use it. Other times it’s because they received a product as a duplicate gift. Such returns may not be sold as “new” and must be sold as newly overhauled.
It required repair: Some products require repair of initial defects. Rest assured we only sell fully-repaired products that operate as new.

When a product has been returned, it is fully examined by trained technicians. They evaluate every detail to be sure it meets all performance specifications. If they determine that the product can be refurbished, it is reconditioned or repaired to factory specifications, then cleaned and tested. Only then is it packaged and presented here for purchase.

Note: Some products may have minor cosmetic blemishes and/or may not include small accessories such as belt clips, wall brackets, carry cases, manuals, etc.

Manufacturer’s Warranties

The manufacturer’s warranty period of all the products we sell is stated in the product description.
Brand New Items: All brand new items come with at least a 1 year manufacturer’s warranty.
Newly Overhauled Items: All newly overhauled items come with at least a 30 day warranty depending on the model.

Factory Protection Plans

In addition to the manufacturer’s warranty that already comes with your product, you may purchase Factory Protection Plans on most of our products.

To learn more about your Factory Protection Plan, please click a link below based on where you live.

Click here if you live in: Alaska, Delaware, Iowa, Idaho, Indiana, Kansas, Louisiana, Maryland, Michigan, Mississippi, North Carolina, North Dakota, Nebraska, Pennsylvania, Rhode Island, South Dakota, Tennessee, West Virginia.

Click here if you live in: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Kentucky, Maine, Massachusetts, Minnesota, Missouri, Montana, New Hampshire, New Jersey, New Mexico, Nevada, New York, Ohio, Oklahoma, Oregon, South Carolina, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, Wyoming.

Pricing

Except where noted otherwise, the list price or regular price displayed for products on our site represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The list price or regular price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. For certain items that are offered as a bundle, the list price or regular price may represent “open-stock” prices, which means the aggregate of the manufacturer’s estimated or suggested retail price for each of the items included in the set. Despite our best efforts, a small number of the items in our catalog may be mispriced. If the correct price of an item sold by is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. If an item you ordered is not available in a time frame that you require, we may recommend a substitution and will provide you the ability to approve the substitution prior to shipping.